Shipping Policy
Everything you need to know about how we deliver your custom cat tree.
Production & Lead Time
Each cat tree is handcrafted to order. You will receive an order confirmation email, then tracking information when it becomes available after shipment. Delivery is estimated at about 2 months in total, including manufacturing and sea shipping (estimate, not guaranteed).
Shipping within Canada
Shipping is free on every order across Canada — no minimum required. Delivery is estimated at about 2 months in total (estimate, not guaranteed) — due to the premium weight of our trees, we ship via Sea Freight.
Shipping to the United States
We ship to the contiguous United States. Shipping is free, and all import duties and customs fees are already paid and included in your price. Delivery is estimated at about 2 months in total via Sea Freight (estimate, not guaranteed).
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. Tracking is shared when it becomes available after shipping, not a few days after your order. There may be no updates during the sea crossing. For any question, contact us at support@petparadise.ca.
Damaged or Lost Shipments
If your order arrives damaged, please photograph the packaging with the shipping label visible and the item, then contact us within 48 hours of delivery at support@petparadise.ca. If the entire tree is damaged, we will send you another one or issue a refund, according to your preference. If one part was damaged during shipping, send us photos and we will send you the damaged replacement part. Keep the box and damaged item until your claim is complete. For lost shipments, please contact us after the estimated delivery window has passed: we will send another one or issue a refund, according to your preference.
Last updated: August 2026