Privacy Policy
Your privacy matters to us. Here is how we collect, use, and protect your information.
Information We Collect
We collect information you provide directly when placing an order or contacting us: your name, email address, shipping address, and phone number. Payment information is processed securely by Stripe and is never stored on our servers.
How We Use Your Information
We use your information to process and fulfill your orders, send order confirmations and shipping updates, respond to your inquiries, and improve our products and services. We do not sell or rent your personal information to third parties.
Cookies & Analytics
Our website uses cookies to remember your language and currency preferences. We may also use anonymised analytics (such as Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings at any time.
Data Retention
We retain your order information for a minimum of seven years as required by Canadian tax law. You may request deletion of your personal data at any time by contacting us, subject to legal retention requirements.
Third-Party Services
We use Stripe for payment processing and a Hostinger SMTP relay for transactional emails. Each of these services operates under their own privacy policies. We encourage you to review them if you have questions about how they handle your data.
Contact & Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at privacy@petparadise.ca.
Last updated: August 2026