Frequently Asked Questions

Each cat tree is handmade to order. After shipment, tracking information will be emailed to you when it becomes available.

The price shown on the product page is the final price. Shipping is free, and customs duties and import fees are already included in that price, no matter your destination country. You will not have to pay anything extra when your parcel arrives.

We ship worldwide. Because our premium cat trees are quite heavy, they are shipped by sea freight rather than by air or truck. This keeps costs low (and allows us to offer free shipping), but it makes delivery times longer: allow about 2 months from order to delivery (manufacturing and shipping included). This is an estimate, not a guaranteed date: times may vary.

Your tracking number is emailed to you when it becomes available after your order ships. It is not issued within a fixed time after ordering. Once received, tracking only becomes active once the container reaches the continent. During the sea crossing, it is completely normal to see no updates for quite some time, even though your order is on its way. Once it reaches the port, tracking will update normally until delivery to your home.

If your order arrives damaged, take a photo of the parcel with the shipping label clearly visible, as well as a photo of the damage, then contact us within 48 hours of delivery. If the entire tree is damaged, we will send you another one or issue a refund, according to your preference. If one part was damaged during shipping, send us photos and we will send you the damaged replacement part. Keep the box and damaged item until your claim is complete: the carrier may request additional evidence or photos during the process. For a parcel that appears to be lost, contact us once the estimated delivery window has passed: we will send another one or issue a refund, according to your preference.